Privacy policy
Auberge de Morcles is committed to protecting the privacy and security of personal information collected from users of www.aubergedemorcles.com. This Privacy Policy describes the types of personal data we collect, how we use, share and protect it, and your rights in relation to it.
1. Data controller
The person responsible for processing the data collected on the www.aubergedemorcles.com website is :
Auberge de Morcles
Address: Route de Dailly 44, 1892 Lavey-Morcles, Switzerland
Email : contact@aubergedemorcles.com
2. Collected data
We collect the following information, depending on the interactions you have with our site:
- Contact data: Last name, first name, email address, telephone number (collected via contact or reservation forms).
- Reservation data: Information required to reserve rooms or tables (name, contact details, stay preferences, payment information, etc.).
- Newsletter data: Email address (when subscribing to the newsletter).
- Navigation data: Information concerning your navigation on the site (IP address, browser type, pages consulted, length of visit), via cookies and similar technologies.
3. Purpose of data collection
Your personal data is collected and processed for the following purposes:
- Reservation management: To process and manage your room and table reservations.
- Communication: To respond to your requests via the contact forms or by email.
- Newsletter dispatch: If you have consented to receive our newsletter, we use your contact details to send you information and offers relating to the Auberge.
- Site improvement: To understand and improve your user experience, in particular by analyzing your interactions with the site (browsing data).
- Legal compliance: To comply with our legal obligations, particularly in terms of accounting and data security.
4. Legal basis for data processing
We process your personal data on the following legal bases:
- Consent: For the sending of newsletters and the use of cookies requiring your prior consent.
- Contractual performance: to manage reservations and provide the services requested.
- Legitimate interest: To improve our services, ensure site security and respond to your contact requests.
- Legal obligations: To comply with current legal and tax obligations.
5. Data retention period
Your personal data is kept for the time necessary to fulfill the purposes for which it was collected, or in accordance with applicable legal obligations. As a general rule :
- Booking data: retained for the duration of the contractual relationship, then archived for accounting or legal purposes for the required duration.
- Newsletter data: stored until you decide to unsubscribe.
- Navigation data: Cookies are stored in accordance with our cookie policy, generally for a maximum of 13 months.
6. Data sharing
We do not sell or rent your personal data. However, certain data may be shared with third parties in the following situations:
- Service providers: We may share your information with third-party service providers (e.g. online booking platforms, payment providers, emailing solutions) who assist us in managing our site or services.
- Legal obligations: We may need to share your data to comply with legal obligations or in response to requests from the competent authorities.
All our service providers are subject to strict confidentiality obligations and are only authorized to use your data in connection with the services they provide on our behalf.
7. Data security
We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration or destruction. However, no data transmission over the Internet is completely secure, and we cannot guarantee the absolute security of information transmitted via our site.
8. Your rights
Under applicable data protection laws (in particular the Swiss Data Protection Act and the RGPD), you have the following rights:
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right of rectification: You can request the correction of inaccurate or incomplete data.
- Right to erasure: You may request the deletion of your personal data, unless we have a legal obligation to retain it.
- Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances.
- Right to object: You may object at any time to the processing of your personal data for marketing purposes.
- Right to data portability: You can request that your data be delivered to you in a structured and commonly used format.
To exercise these rights, please contact us at the following address:
Email: contact@aubergedemorcles.com
We undertake to respond to your requests as quickly as possible and in accordance with applicable legal requirements.
10. Changes to the Privacy Policy
This privacy policy may be updated periodically to reflect changes in our data processing practices. Any changes will be posted on this page with the date of the last update at the top of the policy.
11. Contact
If you have any questions about this privacy policy or how we handle your personal data, please contact us at
Email: contact@aubergedemorcles.com